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Branded Customer Service

Branded Customer Service

Janelle Barlow

  • $ 904

Key features by the author of the bestselling a complaint is a gift(more than 100,000 copies sold) the first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business a comprehensive, practical guide that offers strategies, exercises and real-world examples of branded customer service in action about the book: branded customer service branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded customer service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle barlow and paul stewart show how to infuse an entire organizati...